Ceria777 Privacy Policy — Your Data, Handled with Care

01 Introduction

Ceria777 ("we", "us", "the Platform") is committed to protecting the personal information of every individual who registers, browses, or transacts on the Ceria777 platform. This Privacy Policy describes how personal data is collected, held, used, disclosed, and protected in connection with the services Ceria777 makes available to Malaysian players and other authorised users.

By creating a Ceria777 account or continuing to use the platform after this policy has been published or updated, you acknowledge that you have read and understood the practices described below. If you disagree with any part of this policy, you should not create or continue using a Ceria777 account and should contact the support team to request account closure.

This policy is intended to be read alongside the Ceria777 Terms & Conditions and Responsible Gambling policy, both of which are available through the navigation menu.

02 Definitions

In this Privacy Policy, "personal data" means any information that identifies, or could reasonably identify, a living individual, either alone or in combination with other information. "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, erasure, or destruction. "Data controller" means the entity that determines the purposes and means of processing personal data — in this context, Ceria777.

"Third-party processor" means an external organisation that processes personal data on behalf of Ceria777 under a written agreement and in accordance with this policy. "Account" means the registered profile of an individual Ceria777 player. "KYC" means Know Your Customer checks conducted for identity verification, age confirmation, and anti-money-laundering purposes.

03 Categories of Data We Collect

The personal data Ceria777 may collect from players in Malaysia and other authorised locations falls into several categories. The actual data gathered depends on how you interact with the platform and the verification stage your account has reached.

04 How We Collect Personal Data

Ceria777 collects personal data through the following channels:

• Directly from you — when you complete a registration form, submit identity documents for KYC, contact support, or update your account settings.
• Automatically — when you browse or use the platform, our systems record usage data such as your IP address, device identifiers, session activity, game interactions, and browser type.
• From payment partners — when you initiate a deposit or withdrawal, our payment processors (including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, and GrabPay) may share transaction confirmation and payment status data with Ceria777.
• From identity verification services — where Ceria777 uses a third-party KYC or anti-fraud service to cross-check registration information against reliable records.
• From cookies and similar technologies — as described in the Cookies section below.

05 Purposes of Data Processing

Ceria777 processes personal data for the following purposes:

• Account management — creating, maintaining, and securing your registered account.
• KYC and age verification — confirming that players are aged 21 and above and that registration information is accurate.
• Payment processing — executing deposits and withdrawals in Malaysian Ringgit through supported payment channels, and reconciling transaction records.
• Anti-money-laundering and fraud prevention — monitoring transactions and account behaviour to detect and prevent unlawful conduct.
• Responsible gambling — administering deposit limits, self-exclusion, and other player-protection tools that rely on account activity data.
• Customer support — responding to queries, resolving disputes, and maintaining support records.
• Regulatory compliance — meeting obligations under applicable laws and responding to legitimate requests from competent authorities.
• Platform improvement — analysing aggregated, anonymised usage patterns to enhance features, performance, and player experience.
• Marketing communications — where you have given specific consent, sending you information about Ceria777 promotions, bonus offers, and platform updates.

06 Legal Basis for Processing

Ceria777 processes personal data on one or more of the following legal bases, depending on the processing activity:

• Contract performance — processing that is necessary to operate your account, accept wagers, and process payments in accordance with the Terms & Conditions you agreed to at registration.
• Legal obligation — processing required to comply with applicable anti-money-laundering, age verification, and data retention requirements under relevant law.
• Legitimate interests — processing carried out for fraud prevention, platform security, and responsible gambling monitoring, where those interests are not overridden by your rights.
• Consent — processing of data for direct marketing communications, which you may withdraw at any time by contacting support or updating your account preferences.

07 Data Sharing and Disclosure

Ceria777 does not sell, rent, or trade personal data. Disclosure to third parties occurs only in the following circumstances:

• Payment processors and banking partners — including DuitNow, FPX, and major Malaysian financial institutions, solely to complete deposit and withdrawal transactions.
• KYC and identity verification providers — to validate the accuracy of registration information and confirm minimum age requirements.
• Technology and infrastructure providers — cloud hosting, security monitoring, and customer support platforms that process data on behalf of Ceria777 under written data-processing agreements.
• Regulatory and law enforcement authorities — where Ceria777 is required by law, court order, or competent regulatory authority to disclose specific information.
• Anti-fraud and risk-management services — to detect and prevent money laundering, fraud, bonus abuse, and other prohibited conduct.

All third-party processors are contractually required to implement appropriate technical and organisational security measures and to use personal data only for the purpose for which it was shared.

08 Data Retention

Ceria777 retains personal data for as long as necessary to fulfil the purposes described in this policy, to maintain the player relationship, and to satisfy applicable legal and regulatory retention obligations.

As a general guide: account and KYC records are retained for a minimum of five years after account closure, in line with standard anti-money-laundering practice. Transaction records are retained for a period consistent with applicable financial regulation. Communication logs are retained for the duration needed to resolve the relevant matter, plus a reasonable compliance period thereafter.

Where personal data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

09 Security Measures

Ceria777 employs industry-standard technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These include:

• SSL 256-bit transport layer encryption for all data transmitted between your device and the Ceria777 platform.
• Encrypted storage for sensitive personal and financial data at rest.
• Strict access controls limiting data access to personnel with a legitimate operational need.
• Regular internal and external security assessments and penetration testing.
• Two-factor authentication available for all registered accounts.
• Secure disposal procedures for physical and digital data no longer required for retention.

No system is entirely immune to security incidents. If Ceria777 becomes aware of a breach that creates a material risk to the rights of affected individuals, we will take prompt remedial action and notify affected players in accordance with applicable requirements.

10 Your Rights as a Data Subject

Subject to applicable law, Ceria777 players in Malaysia and other covered jurisdictions hold the following rights in relation to their personal data:

• Right of access — you may request a summary of the personal data Ceria777 holds about you and how it is used.
• Right to rectification — you may request correction of inaccurate or incomplete personal data in your account profile.
• Right to erasure — you may request deletion of your personal data where it is no longer required for the purposes collected and no overriding legal obligation requires its retention.
• Right to restrict processing — you may request that Ceria777 limit how it uses your data in certain circumstances, such as while the accuracy of data is disputed.
• Right to data portability — where processing is based on your consent or a contract with you, you may request a structured, machine-readable copy of the data you provided.
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based solely on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the Ceria777 support team at the email address shown in the footer. We will respond within a reasonable period and may request identity verification before actioning a request.

11 Cookies and Similar Technologies

Ceria777 uses cookies and similar tracking technologies to operate the platform, maintain session state, detect fraud, and, where consent has been provided, measure the effectiveness of promotional communications.

• Strictly necessary cookies — required for the platform to function. These enable login persistence, session security, and core gameplay functionality. They cannot be disabled without breaking the service.
• Analytical cookies — used to measure aggregated, anonymised usage patterns and improve platform performance. No individual player identity is retained in analytical reports.
• Preference cookies — used to remember account settings, language preferences, and display options chosen by the player.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Ceria777 platform.

12 Minors and Age Restriction

Ceria777 is strictly intended for adults aged 21 and above. The platform does not knowingly collect personal data from any individual under the age of 21. Age verification is conducted as part of the registration and KYC process. Where Ceria777 discovers that an account has been created by or on behalf of a person under 21, that account will be suspended, associated funds returned where appropriate, and any personal data collected will be deleted unless retention is required for regulatory or fraud-prevention purposes.

13 Changes to This Privacy Policy

Ceria777 may revise this Privacy Policy from time to time to reflect changes in the platform, applicable law, data-processing practices, or responsible gambling requirements. The revised policy will be published at this address with an updated effective date.

Where changes are material — affecting the type of data collected, the purposes of processing, or your rights — Ceria777 will provide reasonable advance notice. Continued use of the platform after the stated effective date constitutes acknowledgement of the updated policy. If you do not agree with a material change, you should close your account before the change takes effect.

14 Contact Us

For questions, concerns, or to exercise any of your data rights, please contact the Ceria777 team. Our support team handles all privacy-related requests and will aim to respond within a reasonable timeframe, subject to identity verification where required.

• Support email: [email protected] (plain text — not a clickable link)
• Live chat: available 24/7 directly through the Ceria777 platform
• Languages available: Bahasa Melayu, Mandarin Chinese, English

Alternatively, you may visit the FAQ page for common account and payment queries, or the Responsible Gambling page for information about player-protection tools and self-exclusion.